Terms & Conditions
This agreement is concluded
between North Technology Group SIA (hereinafter referred to as the Company),
registration number 50103418631, the legal address is Lāčplēša 112A, Riga,
LV-1003, Latvia, and the Purchaser, who makes a purchase in the Company's online
store.
1. The Subject of the
Agreement
A remote agreement is an
agreement between the Buyer and the Company, based on the Company's offer via
the Internet. The remote contract applies to all orders that are made in the
Company's online store.
2. Entry into force of a
distance contract
The distance contract takes
effect as soon as the Buyer has placed an order in the Company's online store
and has received confirmation from the Company of the order made. An order and
its confirmation are considered received when they can be accessed by the
parties to whom they are addressed.
3. General rules for
ordering goods
In the Company's online
store, the Buyer may make purchases upon registration or without registration.
To make an order:
1.If you are interested in
the product, click on the “Buy Now” or “Add to Cart” button if you plan to buy
more products;
2.To order the selected
item, click on the menu in the upper right corner of the page where you can see
information about the contents of the basket. From the shopping cart, you can
return to the online store, select more products, and then return to the cart
by clicking the corresponding menu;
3. To complete the order,
you must fill out information about the Buyer, the method of delivery and
payment, and also agree to the terms of the Remote Agreement. After that, click
on "Confirm Order". As soon as the order is made, this is confirmed
by a notification on the screen.
Orders can be made:
- in the online store at
any time of the day;
- by calling 80205220 or
29433633 on weekdays 09:00-19:00 and on Saturdays 11:00-16:00;
- by sending an order by
e-mail to veikals@ntg.lv.
When ordering by phone or
by mail, you must specify:
- product name, quantity
and price;
- name, surname / company
name;
- for a company - a registration
number or a VAT number and a legal address;
- delivery address (if
necessary);
- paying by transfer - the
name of the bank and account number;
- telephone number (for
delivery to the packer - a mobile phone);
- Email;
Orders are processed on
weekdays 09:00-19:00 and on Saturdays 11:00-16:00. If the order is made at
another time, it is processed on the next business day.
After receiving the order,
a confirmation email will be sent to the Buyer. If the information received
from the Buyer is incomplete or there is another reason, the representative of
the Company shall contact the Buyer to clarify the information.
4. Terms of payment
You can pay for the
purchase in the online store by making a prepayment in the Internet bank or at
a bank branch. You can also pay in cash or using a payment card if you decide
to receive goods in the store.
When the Buyer's order is
received, an invoice is sent to the specified e-mail address, which must be
paid before receiving the goods. The invoice contains all the information that
is required for payment. The purchase is considered paid, and the goods are
delivered upon receipt of money at the Company's account.
When making a purchase, you
need to specify the account or order number.
Upon receipt of the goods
with a prepayment, the Buyer is issued an invoice, which must be signed to
confirm receipt of the goods. Paying in cash, the purchase is confirmed by a
cashier’s check.
5. Delivery terms
Goods without payment of
delivery can be obtained in the Company’s store at Rīga, Lāčplēša iela 112A on
working days 9:00-19:00 and on Saturdays 11:00-16:00.
The order is delivered to
the address specified by the Buyer, to the pacomat or to the delivery point in
accordance with the chosen delivery method. Shipping cost is not included in
the item price. The price of delivery depends on the weight and size of the
goods, the distance of delivery and its type. Delivery of the order is carried
out after receiving the prepayment. The exception is the delivery with the
included service COD (cash on delivery), which is additionally paid.
Delivery by courier to the
door specified by the buyer address. The buyer must ensure the unloading and
receipt of the goods. The goods cannot be delivered to places where vehicles
are prohibited from stopping, in which case the order should indicate the
nearest place where the stop is allowed.
6. Warranty
Products purchased from the
Company's online store are guaranteed in accordance with the Buyer's rights
protection law and the terms of the manufacturer’s warranty.
If during the warranty
period there are claims regarding the quality of the purchased goods, you need
to contact the Company’s store together with the goods and the documents
confirming its payment. If a manufacturing defect is found in a service center,
a free warranty repair is made in accordance with the conditions of the manufacturer,
and the Company may offer to exchange the product for a new or equivalent one.
If during the check a defect is found that was created by the Buyer during use,
then the Buyer shall pay for the repair. Warranty repair or replacement of
goods does not extend the warranty period.
Warranty may be canceled
if:
- the buyer cannot provide
proof of purchase;
- goods that are intended
for personal (domestic) use, used for professional, commercial, industrial
purposes;
- the terms of the
instructions for use of the product are violated;
- if the device has
software installed that is different from that specified by the manufacturer;
- the product was installed
software that could cause damage;
- unqualified repair of the
goods was made;
- the product has mechanical,
chemical or other external damage;
- changes in the design of
the goods;
- the serial number of the
product is not legible, changed or deleted;
The warranty is void if
damages are found which are caused by:
- foreign bodies, insects,
liquid or other substances that fall into the product;
- natural disaster, fire,
and also as a result of an accident;
- inadequate power supply
or failure in the telecommunication and cable network;
- as a result of using
non-standard and / or poor-quality consumables, spare parts, components,
software, devices, accessories or information media.
Warranty does not apply to:
- software, raw materials,
devices, accessories, parts and products that naturally wear during use (for
example, batteries, rechargeable batteries, cases, toners, cartridges, etc.)
Claims of the Buyer
regarding the quality of the purchased goods will be resolved in accordance
with the decree requirements of the Cabinet of Ministers No. 631
"Procedure for filing and consideration of consumer claims to goods and
services that do not meet the terms of the contract."
7. The execution time of
the remote contract
The Company undertakes to
comply with the conditions of the remote contract no later than 30 days after
receiving the order from the Buyer, unless the contracting parties have agreed
on a different period.
If the Company cannot
fulfill the contract because the goods ordered by the Buyer are not available,
the Company is obliged to inform the Buyer. A company may offer an equivalent
product at a similar price.
8. The right to refuse
In accordance with the Law
of the Republic of Latvia on Consumer Protection, the Buyer may use the right
of refusal and unilaterally withdraw from the distance contract within 14
calendar days by returning the goods to the Company, which was purchased via
the Internet.
The time period for
exercising the right of withdrawal is valid from the day when the consumer
received the product or part of it.
The buyer cannot exercise
the right of withdrawal if:
- The goods cannot be
returned by nature (downloadable programs, hygiene items, accessories for
shaving, etc.), they deteriorate quickly or need to be used quickly;
- The customer has opened
an audio or video recording, packaging of batteries or a battery, an ink
cartridge, a computer program, or other product packaging that allows you to
copy the product, makes it difficult or impossible to resell the product.
- It is impossible to make
sure that the product is new or partially used (for example, cartridges,
batteries, etc.).
Article 12, part 6 of the
Law of the Republic of Latvia on the Protection of Consumer Rights states that
“The consumer is responsible for maintaining the quality and safety of the
goods during the period of the right to refuse”. The Company reserves the right
of the Buyer to waive the right to refuse or retain compensation in the event
of damage to the goods, improper handling of the product during use or failure
to comply with the instructions, if the original packaging of the goods has
been lost or if it is seriously damaged.
9. Returns procedure
When returning the
purchased goods, the buyer must present a document confirming the purchase. The
buyer can return the goods
corresponding to the distance contract within 14 calendar days.
10. Confidentiality
The Company undertakes not
to disclose or transfer information about the Buyer to third parties without
the written consent of the Buyer, except in cases of violation of the laws of
the Republic of Latvia or this agreement.
11. Other conditions
By placing an order, the
Buyer confirms that he has read the terms of this agreement and agrees that the
data provided by him will be used so that the Company can accept the Buyer's
order and deliver the goods. Entering the information, the Buyer agrees that a
notification will be received at the specified email address related to the
processing of the order.
Prices for goods are
indicated including VAT. The buyer will not be able to look at the concluded
contract electronically later on the website, and the Company does not keep a
copy of the contract.
Product descriptions are
based on information provided by their manufacturers and suppliers; All
descriptions and images are informative in nature, minor changes are possible.
In accordance with the changes made by manufacturers or suppliers, the
equipment and parameters of the product can be changed.
Detailed information on the
availability of goods in the store or in the Company's warehouse can be
obtained on workdays from 9:00 am to 7:00 pm and on Saturdays from 11:00 am to
4:00 pm by calling the indicated phone number or sending an e-mail. If the
product chosen by the Buyer is not available, the Company may offer to replace
it with an equivalent product or receive it after the next delivery of the goods.
12. Company details
Name: North Technology
Group SIA
Legal address: Lāčplēša
iela 112A, Riga, LV-1003, Latvija
Registration number:
50103418631
PVN-payer number:
LV50103418631
Bank: Swedbank AS
Bank Code: HABALV22
Bank Account:
LV47HABA0551030762139